27 Best Website Feedback Widgets For Customer Feedback

You launch your website, eager to connect with users, but you're not getting the feedback you need to improve. This is where a Website Feedback Widget becomes invaluable, helping you gather insights and fine-tune your site. But did you know it also plays a crucial role in your Lead Generation Widget strategy? This article explores the best tools for collecting customer feedback to help you hit your goals.

With BlogCTAs's solution, you'll discover a programmatic CRO tool that can elevate your site’s performance and help you achieve your goals.

Types of Website Feedback Widgets for Customer Feedback

People Working - Website Feedback Widgets

Capturing Customer Insights: The Power of Feedback Widgets

Feedback widgets are like the Swiss Army knife of user insights. They gather real-time feedback from your website visitors, offering insights that can be used to enhance your customer experience. By embedding a code snippet into your website, product, or app, you can collect valuable usability data, gather product feedback, or encourage newsletter sign-ups.

Surveys: Structured Feedback Made Easy

Surveys are an efficient way to collect structured or quantitative feedback. By using a set of predetermined questions, you can gauge user preferences, opinions, or experiences.

Surveys can be tailored to target specific aspects of the website or user experience, making them a versatile tool for data collection. They’re perfect for understanding what your audience likes, dislikes, and wants more of.

Ratings: Quick and Simple User Satisfaction

Rating widgets offer users a chance to score elements of your website on a numerical scale quickly. They’re great for gauging user satisfaction, as they provide an easy way for users to express their approval or disapproval. Use them to measure the impact of changes to processes like shopping carts and checkouts and make data-driven decisions for improvement.

Comment Boxes: Unfiltered Feedback

Comment boxes provide an open-ended platform for users to share their thoughts, feelings, and experiences. They’re valuable for obtaining qualitative feedback, allowing users to express themselves in their own words. This can provide deeper insights into user experience and areas of improvement that might be missed with more structured forms of feedback collection.

Feature Suggestion Boxes: Crowdsourcing Ideas

Feature suggestion boxes encourage users to offer suggestions for improvement or new features. They’re a proactive feedback tool that supports user engagement and helps your website evolve according to users’ needs and wishes. Combine these suggestions with surveys to validate your users' most valued features and prioritize them.

Bug & Issue Submissions: Swift Problem Solving

These widgets allow users to report any technical problem or bug immediately. This quick reporting system enables web administrators to address and rectify issues swiftly, enhancing the website's overall reliability and user-friendliness. They’re practical for users on post-production sites and for pre-production Q&A to streamline and speed up release times.

27 Best Website Feedback Widgets for Customer Feedback

Person Working - Website Feedback Widgets

1. BlogCTAs

Blog CTAs is a programmatic CRO tool that allows you to set up CTAs across your blog effortlessly. We found setting up blog-wide CTAs on content management systems to be too tricky like:

Framer
Webflow
Ghost
Strapi
WordPress
Sanity
Tina and more

Our engineering teams needed to jump through multiple hoops and divert their attention from pressing issues to set aside 3-7 days to set up a blog-wide CTA for our websites manually. Blog CTAs were created to make setting up CTAs on your blog easy.

2. Emojics

Emojics is a multi-purpose reaction button tool that lets people share their feelings about your content. We love it because you can customize the widget with your text, a CTA, and over 300 emojis. After reacting, you can even prompt users to leave their name and address or ask additional questions. Finally, you can even use it in emails.

3. Hotjar

If you want an on-the-ground view of what your users are doing with your website, you need Hotjar. As a behavior analytics and website feedback widget, you’ll glean data on user behavior with heatmaps, surveys, and session recordings.

4. Informizely

Informizely takes a more traditional approach to user feedback by empowering website owners with several survey widgets. Choose between slide-in and popup website feedback widgets that include:

Surveys
Ratings
Multiple-choice questions
And more

Informizely also has powerful targeting features to ensure you get feedback from the right customers.

5. InMoment

InMoment also provides customer feedback forms but with a twist. Choose between a website feedback widget, a mobile app, or a survey sent via email. Each survey is fully customizable to reflect your site’s branding. It also provides numerous surveys to help you get the most valuable feedback for your marketing efforts.

6. UserVitals

UserVitals simplifies feedback management by being an all-in-one tool for feedback collection, analysis, and organization. The platform provides a dedicated, embeddable feedback widget to install on your website. Users can click the widget to complain or suggest features without leaving your page.

You can customize the widget to match your website and place it anywhere you prefer on a webpage. You can also integrate the widget with other platforms to ease your workflow.

7. Saber Feedback

Discover what’s wrong with your website and fix it quickly with the embeddable Saber Feedback button. Your website users can click on the embedded widget to report bugs and other issues interfering with their user experience. The widget also comes with a screenshot function for users to take snapshots of website issues and give you a clear picture of their complaints.

You can customize the widget and feedback forms to meet your unique needs. Saber Feedback also provides a Net Promoter Score (NPS) and emoji rating for gaining insights into your website performance.

8. Feedbackify

With Feedbackify, you can get real-time customer feedback from your website visitors. Visitors can provide feedback via the Feedbackify widget, which will appear on the right side of your web pages.

Customizing feedback forms is easy, thanks to the drag-and-drop form builder. Besides the widget, you can collect feedback via a text link on your website or in emails.

9. Usabilla

Usabilla in-page widgets can go right into your website content, allowing visitors to provide specific element- or content-related feedback without hassle. You can customize widgets by choosing the name, color, and shape of the widget button. You can also select the feedback form that will appear after a user clicks the widget.

10. Survicate

Survicate offers an embeddable user feedback button to add to your Android or iOS app or website. The button simplifies capturing more user feedback quickly, and you can customize the button and feedback form to be as engaging as possible. Installing the widget is easy, and since it’s multilingual, you can interact with customers from different demographics.

11. Delighted

With Delighted, you can manage all sorts of customer surveys and ratings: NPS, CSAT, PMF, eNPS, CES, 5-star surveys, smileys surveys, thumbs/down surveys, and open-ended responses. You can then deploy these surveys via:

Email
Website widgets
Links
Tablet kiosks
IOS SDK in mobile app

12. Appzi

Appzi provides several feedback widget options. You can pair your selected widget with a customized button and survey to get the specific user insights you need. Also, you can customize the widget button color, size, and location to match your website.

13. Usersnap

Usersnap offers a comprehensive and easy-to-use customer feedback tool. You can embed its feedback collection widget into your website and web or mobile app to collect quantitative feedback through NPS, or emoji faces.

Get user feedback through screenshots and screen recordings provided by your web and mobile users. The Usersnap feedback widget is fully customizable to ensure it does not look out of place on your website or clash with your branding.

14. UserEcho

UserEcho provides businesses with feedback widgets to improve customer communication and engagement. Customers can use a widget to share insights, report errors, recommend upgrades, and give other forms of feedback a business can take advantage of to boost user satisfaction.

Besides user feedback widgets, UserEcho offers a forum where users can upvote and comment on other users' feedback. You can prioritize acting on the feedback and suggestions with the most upvotes.

15. Ask Nicely

Ask Nicely provides widgets that allow your website and app users to give feedback via NPS surveys. Besides the widget, you can send users NPS surveys via email. Alongside feedback collection, Ask Nicely offers feedback analytics tools. Insights from feedback analysis will enable you to take the best actions to improve customer experience on your website or app.

16. Frill

Frill is an excellent choice because it’s a simple, intuitive way to collect product feedback, communicate with your customers, and announce ideas while maintaining a seamless customer experience on your site. With a sleek design, a lightning-quick interface, and a way to quickly organize feedback under Topics, you’ll spend less time managing responses and more time drawing insights.

17. Disbug

Disbug is a go-to website feedback widget for all software teams. The Disbug widget lets you easily collect user feedback and improve your internal feedback loop. One can report issues without switching tabs.

The best part is that when the user/ tester gives feedback with annotated screenshots and screen recordings, the technical data with all the necessary information to reproduce the issue is automatically attached to the report. Disbug is, therefore, the best website feedback widget, making it easy for the users and effective for the developers!

18. Typeform

Typeform is one of the most widely used online forms and survey tools. With the Typeform website feedback widgets, users can create customized feedback forms and surveys to gather feedback on specific website elements.

These sidebar form surveys can gather various types of feedback, including customer satisfaction surveys, online reviews, forms embedded on a website, visual feedback with screenshots, and more. Users can capture and annotate screenshots directly within the Typeform platform. They can highlight specific areas, add text, and draw on the screenshots to provide detailed feedback.

19. Alchemer

Alchemer provides various website feedback widgets to add survey questions, including options for collecting text, ratings, multiple choice, and more. There are specialized widgets like the video feedback widget where respondents can provide feedback in the form of video recordings.

The platform’s user-friendly interface lets users create surveys and easily manage the feedback collection process. Other notable features in Alchemer include:

Custom survey URLs
Site intercept surveys
Data analysis tools
Question libraries
Skip-logic

20. Rapidr

Rapidr provides a website feedback widget that helps manage the entire feedback lifecycle, from capturing feature requests to prioritizing features, informing product roadmap, and sharing product updates with changelog.

Rapidr allows you to capture and track user feedback and organize and analyze it in a centralized location. Then, inform your roadmap with the most critical input and notify users of what's new with release notes.

21. WebEngage

WebEngage is a powerful platform for creating custom surveys. It gathers valuable insights from website visitors. Its standout feature triggers feedback forms based on visitor click behavior. WebEngage also provides website and in-app notifications. These can collect feedback, promote offers, and announce new features. Behavior-based triggers create personalized experiences that boost engagement and conversions.

Companies can blend feedback collection with marketing strategies using WebEngage. Its interface offers extensive customization options. This makes creating appealing, brand-aligned feedback forms easy. WebEngage’s tools help gather customer satisfaction scores and understand user preferences. They also identify areas for improvement. These features enable data-driven decisions to enhance your online presence.

22. Mopinion

Mopinion is an all-in-one user experience software program for collecting feedback across different platforms:

Website
Email
Mobile apps

You can get insider information on what customers think but Mopinion also helps you analyze that data and develop action points in-app.

23. UseResponse

It’s a digital tool that simplifies how you gather user feedback. UseResponse has a widget you can embed in your site for feedback collection. Users can vote on things they like and share ideas.

UseResponse also has product roadmap software to help improve your products. Here, you can track top customer suggestions. And follow up with stakeholders on how to proceed or implement them.

24. Google Forms

If you want a quick and easy way to create forms and surveys without modifying them, Google Forms should do the job. Similar to the most used search engine globally, Google Forms is an intuitive tool created for everyone. With Google Forms, you can create CES (customer effort score)NPS or CSAT metrics feedback surveys, quizzes, or assessments for free and collect data that can be used as a benchmark to compare your results.

The disadvantage of this form builder is the lack of options for modifying the forms. Still, it is excellent for creating questionnaires for various research where branding is not of great importance, start-ups with small budgets, or from companies that like to evaluate employee engagement.

25. Survey Monkey

SurveyMonkey is probably the company that comes first to mind when mentioning the word survey. SurveyMonkey is excellent for creating market research surveys, gathering stakeholder feedback, and completing quizzes and polls for your respondents.

This is no accident since this survey software has a library of professionally created survey templates for almost every area and industry their users want to explore. Like many other feedback tools with Survey Monkey, you can share your survey via:

Weblink
Email
Mobile chat
Social media

26. CrowdSignal

CrowdSignal (previously PollDaddy) is a WordPress plugin from the makers of WordPress that creates embedded polls and surveys on websites and in emails. You can connect it to other services like:

Facebook
Twitter
Weebly
And more

It’s an excellent tool for short quizzes and on-site polls to ask visitors quick questions and get feedback in the moment. You can also create surveys with unlimited questions and ratings.

The software also offers an iOS app to collect answers anywhere, e.g. at a tradeshow, at a POS, or to conduct a street survey.

27. Saber

Saber is another visual feedback tool allowing visitors to highlight issues on your website using screenshots and submit them by email. It also provides customizable user feedback buttons and forms you can edit to run NPS surveys, get ratings from your customers, and add custom fields. It integrates with multiple project management apps.

A nice extra is that you can use the feedback button in 13 languages.

Why Add Feedback Widgets to Your Website

People Discussing - Website Feedback Widgets

Feedback widgets are essential for businesses aiming to improve customer experience and website performance. These tools provide a convenient way for users to share their thoughts while interacting with a website or application.

The benefits range from collecting real-time insights to improving response rates and streamlining bug reporting. Businesses can make data-driven decisions that enhance satisfaction and loyalty by engaging customers and capturing targeted feedback.

Easy Way to Collect Feedback from Users

Feedback widgets simplify the process of gathering insights from your users. By embedding these tools into your website or application, you create a seamless way for visitors to provide feedback.

This ease of use encourages more users to share their thoughts, leading to a higher volume of valuable insights. As a result, you gain a deeper understanding of customer experiences and can make improvements that enhance overall satisfaction.

Real-Time Feedback for Better Customer Experience

Collecting feedback in real-time is crucial for understanding immediate user impressions. Feedback widgets allow you to capture these insights while users engage with your site or app.

This timely feedback enables you to address issues quickly and make necessary changes to improve the customer experience. You can create a more satisfying and enjoyable user journey by acting on real-time insights.

Higher Response Rates with Feedback Widgets

Feedback widgets are more effective than traditional methods for collecting insights from users. These tools often lead to higher response rates because they are easily accessible and accessible directly on the screen.

With more participants providing feedback, you can make data-driven decisions based on a broader range of customer perspectives. This ultimately leads to better outcomes for your business and a more satisfying experience for your users.

Streamlined Bug Reporting for Quality Improvement

Feedback widgets simplify the process of reporting bugs or technical issues. This streamlined approach ensures that problems are identified and addressed quickly, improving your website or application's overall quality and performance. By resolving problems promptly, you can enhance the user experience and prevent potential frustrations from impacting customer satisfaction.

Enhancing Customer Engagement with Feedback Widgets

Incorporating feedback widgets into your website or application is a powerful way to engage your customers. These tools create a sense of involvement by allowing users to share their opinions and suggestions. This increased engagement fosters a stronger relationship with your customers, ultimately driving loyalty and advocacy for your brand.

Improving Customer Satisfaction and Experience

Feedback widgets play a critical role in enhancing customer satisfaction and experience. By actively seeking feedback, you gain insights into pain points, usability issues, and areas for improvement.

Addressing these concerns and making changes based on feedback helps create a more satisfying and enjoyable experience for your customers. As a result, you can increase satisfaction and loyalty, ultimately benefiting your business.

Targeted Feedback Collection for Specific Insights

Feedback widgets allow you to gather targeted insights about your business, website, or application. Whether collecting feedback on a new feature, evaluating customer preferences, or seeking suggestions for improvement, these tools enable you to gather input aligned with your goals and objectives. This targeted approach ensures that you receive the most relevant and actionable insights.

Boost Blog Conversions with Blog CTAs

Are you looking to boost your blog’s conversion rate? Check out Blog CTAs, a programmatic CRO tool designed to make setting up CTAs on your blog easy. Capture more leads from your blog within minutes, and sign up for the waitlist today.

3 Best Practices for Using Website Feedback Widgets

Person Using Phone - Website Feedback Widgets

1. Keep It Short and Sweet: The Art of Minimalist Feedback

When it comes to collecting website feedback, less is often more. Long forms can be daunting, encouraging users to abandon their input. You want quick insights, not an essay. A simple rating or short comment can provide valuable information without frustrating visitors.

Research by Forrester also shows that overly long feedback forms have damaged customer willingness to participate. They’ve found that customers will likely assume the worst when they see you asking for feedback.

Bottom line: Ask for what you need (a rating, testimonial, etc.) and let your users get back to browsing your products.

2. Avoid Annoying Pop-Ups: Seamless Integration is Key

Widgets should enhance the user experience, not hinder it. Place your feedback widget in a non-intrusive spot and allow users to opt-out.

You maintain a clean interface and respect your visitors' browsing journey. Regularly check for bugs or broken links that could disrupt the experience.

3. Organize and Prioritize Feedback: Make It Actionable

Gathering feedback is just the start. The real magic happens when you sort and prioritize this information. Choose a tool that helps you manage input effectively.

This ensures you can quickly identify patterns or common issues and act swiftly. Organizing feedback also makes it easier to track improvements over time.

Capture More Leads from Your Blog for Free Today with Blog CTAs

Setting up call-to-action buttons on your blog doesn't have to be a headache. Many content management systems, like:

WordPress
Webflow
Ghost

Make it challenging to place CTAs across your entire blog. These systems often require a manual setup that can take days, pulling your tech team away from more pressing tasks.

BlogCTAs is a game-changer. It allows you to set up blog-wide CTAs with ease and speed. This tool can boost your blog's conversion rate by 3-7%, transforming passive readers into active leads. Imagine capturing more leads from your blog in just 5 minutes. Want in? Join the waitlist today.

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